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russells letting agents aka thieving scumbags

Can i just say that over the past year and a half i've had the worst experience ever with Russells lettings. They have no compassion or care for tennants, i've been with a few agencies over the years and these are by far the worst.
Avoid them at all costs!!!!

Published by hodgezappa at 10:32am on Thu 3rd June 2010. Viewed 15,422 times.

I know someone who was looking to rent some flats, they didn't like what they heard from others who used them as agents. So seems crap for both sides.

Published by tallthinkev (not active) at 10:46am on Thu 3rd June 2010.

If you live in Cambridge this is like preaching to the converted but please, do feel free to bitch away. They deserve everything...

Published by JazzRTC at 10:47am on Thu 3rd June 2010.

Yep, I'm in the 'Me Too' category on this one.

Published by rishistar at 10:50am on Thu 3rd June 2010.

you are the second I have heard from that indicates they are lacking (seems there are a few more)... a friend has asked her brother (barrister) to intervene which I gather he is considering (he's ever so busy) so I'll await with interest to hear what transpires. A stiff letter and threat normally does the trick but I'm not sure on the what/why/where fore of the dispute/problems and didn't really delve into it but suffice to say when she was around the other day there was voracious complaining and when she kicked my sons old Teddy Bear through the doorway with a guttural oath I knew it was bordering on really bothering her... I made suitable 'there there' noises and administer herbal tea as my son whimpered 'oooooohhh' as Teddy flew through the air and he scuttled off after him and kept a low profile until 'angry lady' (as he called her) departed... I resisted the temptation to ask her not to kick my sons bear as I wanted a quiet day...

oh well... with the way stuff on WAN turns up on search engines Russells Letting Agents may may rue the fact they have irked some and that internet frequenters are displaying their displeasure... maybe need to change their style...
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AND
http://213.161.73.140/Talk/local_cambridge/928040-Which-letting-agents...
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there appears to be a fail factor...

Published by happyted at 10:57am on Thu 3rd June 2010.
This reply has been edited, last edit at 11:37am on Thu 3rd June 2010.

They are basically a bit shit....every occassion we have had a problem they have been awful at resolving it! I would also say if you can avoid going through Russells then please do!

Published by BooBoo (not active) at 11:33am on Thu 3rd June 2010.

I've never rented a house through Russells. Do I win?

I've never used them because I've had 3 viewings with them which they didn't turn up for.

I also once found a room through them when I had just 2 weeks to find a place. It turned out that they had allocated me a student house meaning I would be liable for all the council tax, which I couldn't afford. This is despite me explictly asking them not to put me in a student house and even asking the chap who showed me round if this was a student house and being told "no". This meant I had to turn down the room and this meant I had to find a place in just 3 days. I'm not very fond of them either after this.

Published by Silent Rob at 11:58am on Thu 3rd June 2010.

I've been renting with Russells for just over a year and it has made me very ill dealing with them. They have been very uncooperative and rude. I am a very mild mannered person but after having been spoken to so rudely so often I felt obliged to mention to one of the managers that I didn't like her manner ant that perhaps she ought to reconsider her profession. .......
Result ....I was served with notice to vacate the property!

I have always paid the rent, kept the house very clean and tidy and have been a good neighbour.

The moral of this story ....Russells can be as rude as they like and bully their tennants.

I would be interested if anyone else has had problems with this company as the Management appear to have a very vindictive streak.

MY ADVICE IS NEVER TO USE THIS AGENT AND TO SPREAD THE WORD FAR AND WIDE.

Published by jennie2007 (not active) at 10:19pm on Thu 8th July 2010.
This reply has been edited, last edit at 11:50am on Thu 6th October 2011.

I'm fairly aware of the problems with them, but we've found them to be fine so far (although you should have seen how many amendments we made to the inventory) and they always do repairs when we ask them to. I feel like i'm being lulled into a false sense of security.

Published by SB___ at 10:27pm on Thu 8th July 2010.

I've been renting with Russells for just over a year and it has made me very ill dealing with them. They have been very uncooperative and rude. I am a very mild mannered person but after having been spoken to so rudely so often I felt obliged to mention to one of the managers that I didn't like her manner ant that perhaps she ought to reconsider her profession. .......
Result ....I was served with notice to vacate the property!

I have always paid the rent, kept the house very clean and tidy and have been a good neighbour.

The moral of this story ....Russells can be as rude as they like and bully their tennants.

I would be interested if anyone else has had problems with this company as the Management appear to have a very vindictive streak.

MY ADVICE IS NEVER TO USE THIS AGENT AND TO SPREAD THE WORD FAR AND WIDE.

Published by jennie2007 (not active) at 10:45pm on Thu 8th July 2010.

You only need to say it once...

Published by SB___ at 10:59pm on Thu 8th July 2010.

Out of curiousity, does/has anyone rented from RPI? They took over one of the old Cambridge companies a few years ago. We were with them and found them, interesting. They never got anything fixed but didn't bother with any inspections either. That rather suited us, to an extent, but the house will probably fall down soon and it would have been nice if any of the lights in the front room worked and the ones in the hall didn't fall out of the ceiling every so often etc.

I looked on their website once and was greeted with an invitation to let them look after properties of a value of 1m or more, as that is their claimed speciality. I wonder what these properties are worth now?

Published by splattergrabs at 11:03pm on Thu 8th July 2010.

I have decided to post on this forum as both previously a tenant of Russells and now a landlord. Now that I have approached lettings through Russells on both sides I feel I have a greater understanding of how a business like this operates and therefore can give a more informed perspective on the situation. As a tenant I can say that the staff were never rude to me. All urgent work was undertaken in a timely fashion, although sometimes I had to wait a little longer for what I would consider to be cosmetic repairs that didnt really affect my living in or enjoying the property.

As a landlord who now authorises the works to my property I now see that the cosmetic repairs took longer as they were waiting for approval from my landlord (normally they are required to supply two quotes before taking a landlords instruction on works) rather than just proceeding at will. It is important to remember that Russells are an agent dealing with houses that are not owned by them and therefore they are not at liberty to spend their landlords money at will without permission.

With the fact that Russells are agents in mind I think that it is important to also take a balanced view on the situation that they are in. They have a contractual obligation to their landlord to ensure that they supply good tenants and ensure that the tenants they supply pay their rent on time and look after the property well and in line with the terms of their agreement. They must meet the terms and conditions that they have with their landlords, this is a legal obligation.

On the flip side the tenants are their customers and they need to try to meet their needs as best as they possibly can with the constraints put upon them by me as their landlord. They are, to a degree, in a bit of an impossible situation where they have to try to please everyone, but have little control over the situations imposed upon them.

I have also witnessed firsthand some of the abusive behaviour that the workforce at Russells are subjected to by their tenants. I am quite certain that whatever the situation there is absolutely no need for anyone to be spoken to as appallingly as I have witnessed. I appreciate all of the comments detailed below are your personal experiences in your eyes, but cannot help but feel they are a very one sided view.

Perhaps we should all consider the following before laying down criticism of an individual or a company: Have you ever done this type of job? Have you always made your customers happy? Do you believe that nobody has ever had reason to complain about your behaviour or the way you do your job for some reason? Do you think that you behaved as a model tenant? Do you think that you abided by the terms of your tenancy? Do you feel that you acted respectfully to the other human being with which you dealt?

Isnt always easy to criticise others but never ourselves!

I have personally been very happy with Russells, both as a landlord and as a tenant and would happily recommend them and I know many people that also would. They have always acted with professionalism and integrity. There will always been a few people that are unhappy and throughout my working life I have discovered that criticism is far more widespread than praise which is a real shame.

On another note I wonder if some of you have considered that your comments could be considered slanderous. You talk about potential legal action against Russells, but subsequently leave yourselves wide open to the same just by posting a very unbalanced view. I also cannot help but feel the post about the teddy is somewhat absurd! To this end I have, as a very satisfied customer who feels that this posting is unjust, forwarded the link to Russells so that they may take any appropriate action they feel is necessary.

Published by moominmoo (not active) at 11:37am on Fri 9th July 2010.

Moominmoo, it's libel, not slander. Slander is when it's said in person and libel is when it's written.

I often find it interesting that when Russells name comes up in a negative context online, similarly worded replies come up online. No idea why.

Oh and yes, i've worked for a letting agents before.

Published by SB___ at 11:41am on Fri 9th July 2010.
This reply has been edited, last edit at 11:42am on Fri 9th July 2010.

>>To this end I have, as a very satisfied customer who feels that this posting is unjust, forwarded the link to Russells so that they may take any appropriate action they feel is necessary.

I used to always tell my kids off for telling tales 'cos I told them it's a bit petty. They have now outgrown that phase. Shame not everyone does.....

Published by Teresa at 11:43am on Fri 9th July 2010.

When I worked for a letting agent the single biggest problem was getting landlords to agree to carry out works, even when it was essential.

Published by SB___ at 11:44am on Fri 9th July 2010.

I was thinking that this was a reply from russells theirselves too. Note how it is worded -no one uses phases like "enjoying the property" in real life. Also this reply is from a brand new user and appeared just 2 hours after I emailed russells the link to this thread, just for something to do...

Published by Silent Rob at 11:45am on Fri 9th July 2010.

Go online and look at mentions of Russells. There's always replies like this.

I will still maintain that they've been absolutely fine with us so far though.

Published by SB___ at 11:46am on Fri 9th July 2010.

I seem to remember Robert Mills from Russells posted a quite tetchy and anti-tenant rant on here once. I wish I could find it.

Published by at 11:47am on Fri 9th July 2010.

Yeah, I'm pretty sure that reply is from Russells. There's no way a 'satisfied customer' would write a post like that, unless they were being bribed to do so.

Published by Old Rocker at 11:49am on Fri 9th July 2010.

They are, to a degree, in a bit of an impossible situation where they have to try to please everyone, but have little control over the situations imposed upon them.

Yes, I feel very sorry for them. It must be awful being in a position where you can charge exorbitant fees that don't reflect true administrative costs.

What job doesn't involve trying to please everyone? Seriously!

Published by arthurCRS at 11:53am on Fri 9th July 2010.

Isnt always easy to criticise others but never ourselves!

I constantly criticise myself for renting from Russells. When the tennants of our house went there different ways Russells made it very difficult for us to pass any credit checks. Not through any fault of ours (we paid all the bills on time) but through them not giving out the whole truth.

It's my opinion. Sue me.

Published by JazzRTC at 11:53am on Fri 9th July 2010.

My dad has pretty much the highest credit rating it's possible to have but couldn't be a guarantor with Russells because he had to prove he was earning 25k PA (hard when you run your own business), so we had to pay an extra deposit, despite no other agency doing this. Despite never carrying out the credit check because he didn't meet the criteria, they still charged for it. That's fact not libel.

Published by at 11:57am on Fri 9th July 2010.

Indeed, and when they let themselves/contractors in with a spare key without giving us 24 hours notice first they are breaking the contract/law. That would be the basis of my complaints and quite justified I think!

Published by BooBoo (not active) at 11:59am on Fri 9th July 2010.

charging 75 to renew an agreement is just ridiculous too! it only involves printing out the form and posting it to us to be signed!

Published by BooBoo (not active) at 12:03pm on Fri 9th July 2010.

The 75 charge per tenancy is dubious too, despite every other agency operating rolling tenancies. Rolling tenancies are desribed in letting law, so while Russells aren't breaking the law, they are being ridiculously shark-like. I can only assume they get round it by sending you notice to leave 2 months before the end of the tenancy, which you can stop by paying the fee.

Published by at 12:03pm on Fri 9th July 2010.

Incident 1: Charging me 225 to clean the flat when i had already cleaned it to a very high standard when i left.
Incident 2: On 3 seperate occasions i received letters saying i owed them money for renewing the contract, i had to tell them when i payed the money in so that they could check their accounts and verify that i had already paid them. Why don't they check their accounts before sending letters out?
Incident 3: When they were showing potential tennants round to view the flat which i was leaving they left the lights on, and once left the door unlocked.
Incident 4: 75 to renew an agreement!
Incident 5: When i chose to try to leave the contract early i was told i had to wait until they found another tennant despite giving them 2 months notice, when they did find a tennant i was given 48 hours to find another place to live and move out.
Incident 6: It usually takes 3 emails to get an email response back from them.
Incident 7: None of my heaters or electrical outlets were saftey checked in the 1.5 years i was with them.

Now you can argue that a couple of these things were in the contract i signed with them which is true but i still feel cheated by them and the way they treated me due to the fees and costs they charge.

Published by hodgezappa at 12:24pm on Fri 9th July 2010.

I read this thread as Russian agents for a sec. Maybe the West could do a swap with Russell agents for CIA agents locked up in Russia.

Published by daggg at 12:34pm on Fri 9th July 2010.

Yep, because Russells are clearly akin to Stalin. On acid. Falling down the stairs.

[/cliched internet metaphors]

Published by Old Rocker at 12:44pm on Fri 9th July 2010.

I'm a landlord and I wouldn't touch most letting agents with a bargepole. The majority of them are utter cunts. RUSSELLS LETTING AGENTS seem to be King Cunts of the Cambridge letting world.

Published by Boudicea Bambaataa at 12:58pm on Fri 9th July 2010.

Great thread everyone, well done. *group hi-five*

Published by arthurCRS at 1:05pm on Fri 9th July 2010.

Will all money you pay agents make sure you get a receipt. In addition when I handed in my amended inventory I asked them to sign and date it to confirm they'd received it and took a photocopy for my own records.

Published by SB___ at 1:06pm on Fri 9th July 2010.

Russells also ate my babies. And harm kittens.

Published by Old Rocker at 1:08pm on Fri 9th July 2010.

"As a landlord who now authorises the works to my property I now see that the cosmetic repairs took longer as they were waiting for approval from my landlord (normally they are required to supply two quotes before taking a landlords instruction on works) rather than just proceeding at will. It is important to remember that Russells are an agent dealing with houses that are not owned by them and therefore they are not at liberty to spend their landlords money at will without permission. "

Absolute drivel. In my experience standard practise is for there to be an amount agreed between agent and landlord below which the agent can spend per month on repairs. 250 is around the usual amount. As for requiring 2 quotes before work can be done, that is certainly not usually the case. The agent will have their own favoured repair companies which would be recommended to landlords. If the landlord prefers to use another company then that will be the case. Having discussed this with more than one reputable Cambridge lettings agency, I can probably find numerous fictions in the rest of that post. If we still lived in our old place I'd probably be able to find the sample contract from Russells which I'd be more than happy to post here.

Published by splattergrabs at 1:09pm on Fri 9th July 2010.

Russells also ate my babies. And harm kittens.

'Harm kittens' do sound tasty though.

Published by arthurCRS at 1:14pm on Fri 9th July 2010.

Yes, though not nearly as nice as malice puppies.

Published by Old Rocker at 1:18pm on Fri 9th July 2010.

When Russells put a sign outside an empty property saying "To let" people should add an "i" ;-]

Published by daggg at 1:19pm on Fri 9th July 2010.

Threads like this make me feel better that I owe the bank 75,000 for my tiny share of a flat. I had 8 houses in 8 years, the constant moving and renewal fees are one of the reasons why I sunk into debt. I had private landlords too, who also turned out to be C-nts (memorably one demanding that all tennents leave with 6 days notice, then doing a runner with a months rent and deposit). Fortunately the housing association I now rent with are very reasonable to deal with. Sadly millions of people have to deal with this shite every day.

Published by Silent Rob at 1:27pm on Fri 9th July 2010.

8 houses in 8 years? I lived in one of them for 3 years and another for 2 and another for about 1 year with you.

Published by SB___ at 1:29pm on Fri 9th July 2010.

Incidently the new Tory government have just further changed the planning rules so that planning permission is now required to change a house into a mixed occupation shared house. The reason why they are doing this is because the Tory party (and their poor poor unfortunate voters) are worried that too high a concentration of those "terribly uncouth" rented houses full of "poor people and students" will fill those charming middle class commuter villages and suburban family areas on the outskirts of towns. Having planning permission requirements means that councils will be able to have more control over where rented houses go.

The upside of this means that landlords can't change a falling down shithole of a former private house to a rented house if they can't sell it just like that. If it is really unliveable then the planning permission will be refused, so conditions of future rented houses should improve. The downside is that there will be less rented houses (how many of them really are in poor condition - many of them!), so rents will probably skyrocket. Plus all the shithole rented houses which are already there will stay there and get worse. I can't decide if the Torys need another sarcastic applause for this one or not.

Published by Silent Rob at 1:34pm on Fri 9th July 2010.

I lived in three with you Mr B, plus one short term in Seths flat before I moved in with you. That's 4. After I left I moved into the private landlord who did a runner (5), then I had two very short contract houses which I had to leave because they were so horrid (7), then Hooper St until I moved where I am now. It was the short term ones which were the killer.

Between these were short term periods of homelessness living with Chris, Em and my parents but they don't count.

Published by Silent Rob at 1:37pm on Fri 9th July 2010.
This reply has been edited, last edit at 1:39pm on Fri 9th July 2010.

The Tories have been wonderful on property. They removed rent controls, sold off vast swathes of council housing (and are gearing up for more in this direction from what I can tell), removed restrictions on room sizes in properties, hence some of the shoe boxes that exist now. They don't seem content until we're back in the 19th century.

Published by SB___ at 1:40pm on Fri 9th July 2010.

I find it a bit scary to be honest. That's three quite major changes in policy in a month, just changed without any debate in the house. Plus they can do pretty much whatever they want because everything can come under the disclaimer "we don't like it either, but this really is essential because of the economic crisis - oh look and we've got the Liberals in with us though, so this is OK because they won't let us do anything you won't like too much."

Published by Silent Rob at 1:47pm on Fri 9th July 2010.

Yeah, moominmoo = Robert Russell or some minion, without a doubt.

I found this post from 2003 (where the author also promptly vanished without trace):
http://groups.google.co.uk/group/cam.misc/tree/browse_frm/thread/95988...

Drier than a gobful of crackers. Always the same spiel too.

"On another note I wonder if some of you have considered that your comments could be considered slanderous."
vs
"I would consider that some of the comments that have been made are probably libellous."

And, +100 cunt points for pretending to be an impartial commentator.

Shame on you.

Edit: corrected the link

Published by The Moustache at 1:50pm on Fri 9th July 2010.
This reply has been edited, last edit at 2:35pm on Fri 9th July 2010.

Hmmm.... I'm quite tempted to drop by as a mystery shopper later on, to enjoy the Russell experience myself. Will you be there moominmoo (not active)?

Published by Old Rocker at 1:54pm on Fri 9th July 2010.

I`ve had the Russell experience he abused my spanish waiter and left taunting messges on my answering machine ;-]

Published by daggg at 1:56pm on Fri 9th July 2010.

From what I remember, Russells charge their landlords much more than other companies, often for things that would be free elsewhere (albeit with a higher pre-deductions income promised). On first glance, they look quite attractive, until you realise the tenants would be paying 100 more while you'd be 200 worse off with them. So it's not just the tenants that get screwed. I'd love to know how they attract customers.

Published by splattergrabs at 2:00pm on Fri 9th July 2010.

I was thinking that this was a reply from russells theirselves too. Note how it is worded -no one uses phases like "enjoying the property" in real life. Also this reply is from a brand new user and appeared just 2 hours after I emailed russells the link to this thread, just for something to do...Published by Silent Rob

ha. spot on that moominmoo (not active) post was so obviously Russells or someone there... any mod here do
an IP check?

especially as the person quoted from my post 'I also cannot help but feel the post about the teddy is somewhat absurd!'

ha...

To this end I have, as a very satisfied customer who feels that this posting is unjust, forwarded the link to Russells so that they may take any appropriate action they feel is necessary.
Published by moominmoo (not active)

forwarded to your self...

yep... pretty sad, where one might expect an honest hands up saying okay we've had problems and disputes and we are dealing with this etc etc but no such thing, just a very obvious pseudonym with a Machiavellian reply and then deletion of account...

And, +100 cunt points for pretending to be an impartial commentator.
Shame on you. Published by The Moustache

POST OF THE WEEK, top prize easy.

Saw that other link to very similar 'faked' reply from a 'Dan'...

I wonder if they want to dig some more holes

could keep this thread near the top and do some Google links...

Published by happyted at 2:21pm on Fri 9th July 2010.
This reply has been edited, last edit at 2:26pm on Fri 9th July 2010.

Failed estate agents the lot of them..... That's low!!

Published by Thorlite at 2:25pm on Fri 9th July 2010.

If Russells were asked to appear on Watchdog would they disguise themselves as a customer, haha. Anne Robinson would rip them to pieces.

Published by daggg at 2:25pm on Fri 9th July 2010.

Seriously, have a few pints this glorious Friday, nip down to Russells and go ask for Miss Moominmo, someone please! you would make my week, video/photo/audio would be fantastic!

Published by Thorlite at 2:30pm on Fri 9th July 2010.

yep you can tell they were lying by the fact that they said they were satisfied

Published by hodgezappa at 2:31pm on Fri 9th July 2010.

"Good afternoon Moominmoo, I need to mooooove to an udder flat" etc etc etc ....

Published by Old Rocker at 2:32pm on Fri 9th July 2010.

Do they charge transfer fees on the Red Poll cattle when they move from Midsummer Common to Stourbridge Common ;-]

Published by daggg at 2:47pm on Fri 9th July 2010.

Hehe - 'I'm afraid you need to pay me 75 severance fee before I put this steel bolt into your skull, Mrs Cow'

Published by Old Rocker at 2:49pm on Fri 9th July 2010.

Apparently a Miss Moominmoo doesn`t work at Russells when you phone up ;-]

Published by daggg at 3:03pm on Fri 9th July 2010.

Hehe - good laddd!

Published by Old Rocker at 3:13pm on Fri 9th July 2010.

Haha.... nice, maybe she's at their udder branch, or helping someone moooove, or milking some poor sap (most likely) gone sailing to cowes? the list is endless.

Bet her first name is Daisy

Published by Thorlite at 3:24pm on Fri 9th July 2010.

Or Ermintrude

Published by Old Rocker at 3:26pm on Fri 9th July 2010.

I guess this all makes her a Moomintroll.

Published by sam i at 3:28pm on Fri 9th July 2010.

a new WAN in Thorlite, joined today.

Published by happyted at 3:48pm on Fri 9th July 2010.

^ Probably from Tuckers or somewhere.

Published by Old Rocker at 3:55pm on Fri 9th July 2010.

Don't worry, Thorlite's not from Tuckers, I can vouch for him!

Published by MissRegaling at 3:58pm on Fri 9th July 2010.

Thanks Happyted!

I only have one special power, hence the lite.

Published by Thorlite at 3:58pm on Fri 9th July 2010.

or a fifth columnist luring us into a false sense of security... the old curve ball routine... butter them up, tell them to go into the premises on a joke pretext and then into back room with bars of soap wrapped in a towel... yeaaahhhh... where's my tin foil hat gone.

Published by happyted at 4:01pm on Fri 9th July 2010.

^^You have dropped the soap Ted ;-]

Published by daggg at 4:28pm on Fri 9th July 2010.

in the showers...

Published by happyted at 4:54pm on Fri 9th July 2010.

OFFICIAL STATEMENT FROM ROBERT RUSSELL @ RUSSELLS

We note various tenants comments on this website with interest.

There are a number of fundamental issues which tenants need to understand. We act as landlords agents, the properties dont belong to us and as such we generally have no authority to do anything without landlords instructions.

Whilst notice may be served on a tenant, this is not at Russells instigation. It is on landlords instructions.

Lettings inevitably causes disputes as landlords and tenants have diametrically opposed on matters. To reiterate again the landlord is our client but of course tenants are our customers and we wish them to be happy.

In respect of the entry relating to a room, this is clearly wrong as we do not rent rooms. Neither do we rent student accommodation. This entry is by the same person who claimed that we did not turn up to viewings. Whoever you are you have the wrong agent. Our viewing staff are entirely reliable although we do have many occasions where people turn up late for viewings and expect our viewing staff to hang around for half an hour waiting for them. Clearly we cannot do this as this would make the viewing staff late for their next viewings. We have even had one potential tenant who was late and blamed us for not calling him first thing to wake him up and remind him he had an appointment.

We are members of both the Association of Residential Letting Agents and the Royal Institution of Chartered Surveyors and have a strict code of conduct which we adhere to. We also have a formal complaints procedure and therefore I would respectfully suggest that anybody on this website forum should use that complaints procedure if they have a genuine grievance rather than simply posting potentially libelous or clearly ludicrous entries about harming kittens. We are also members of the Lettings Ombudsman Scheme to which ultimately a referral can also be made.

Alternatively make an appointment to see one of the Directors who will be pleased to discuss any problems which you might have rather than hiding behind the anonymity of an online discussion forum.

Published by Russells at 7:42pm on Fri 9th July 2010.

What a surprise Russells suddenly appear. Can you answer who Moominmoo is? Is it yourself or which one of your staff? Or do you hide behind the anonymity of an online discussion forum.
Of course you are never to blame with what you have written, it`s a tenants fault you infer. Most companies say when they go onto a programme like Watchdog apologies to customers complaints and say they will strive to do better in future. Reviews by customers online are not libelous there are hundreds of sites where companies offering a service or product are reviewed that`s the price you pay for being in business accessed by the general public, people here have true facts on experience of dealing with your company.
It`s a joke about the kittens, geez.
You have dug yourself a bigger hole on here and users have the measure of your company.

Published by daggg at 8:06pm on Fri 9th July 2010.
This reply has been edited, last edit at 8:07pm on Fri 9th July 2010.

Russells took over the leasing on my house out in the countryside last year and after ten long years of my family making it home there and paying all our bills on time and fixing up the garden, right out of the blue they evicted us, giving us three months to change our lives completely and take my kids possibly out of reach of their schools. Madness. and all this just to do a little bit of renovating and jack the price up double.
Things were changing anyways for us so it made sense in the fabric of things, but still.

Published by Space News at 8:17pm on Fri 9th July 2010.
This reply has been edited, last edit at 12:09am on Sat 10th July 2010.

Published by daggg at 8:18pm on Fri 9th July 2010.

I havent read any of this btw so I might be out of context

Published by Space News at 8:19pm on Fri 9th July 2010.

Russells appear to have a "less than good" reputation in the Cambridge area. Is this because -

a) It's all a giant conspiracy
b) All their customers are delusional
c) Russells simply aren't as good as they'd like to think
d) Somehow this has to be Thatcher's fault.

Good luck!

Published by splattergrabs at 8:19pm on Fri 9th July 2010.

Encouraging to read that others have had problems with Russells.

Published by Space News at 8:21pm on Fri 9th July 2010.
This reply has been edited, last edit at 8:28pm on Fri 9th July 2010.

I have never dealt with Russells but after reading their 'official response' I am very glad this is the case.

What kind of a company openly moans about it's clients, makes legal threats at any sign of criticism and confrontationally approaches discussion of it's business by stating their customers are 'hiding behind the anonymity of an online discussion forum' all within the context of an official company statement?

Russells doesn't seem to even be able to get it's PR right never mind anything else.

*Advert*

'Russells don't do lagers but if they did they'd probably be the worst lagers in the world.

....Russells probably the worst letting agents in the world.'

Sue me Russells, please! Please go on sue me! I suggest you study British libel laws and consider if you want to pay my solicitors costs first though.

Published by Activist at 8:28pm on Fri 9th July 2010.

The word inhuman comes to mind. Imagine working for them. eegads.

Published by Space News at 8:30pm on Fri 9th July 2010.
This reply has been edited, last edit at 12:10am on Sat 10th July 2010.

I met someone on freecycle recently who had had such a bad experience with Russells, they warned me against having any dealings with them and I only met them for about five minutes!

I'd never met this chap before, and he seemed a nice bloke, but to hear this again, and from various other people over the years, there has to be an element of truth in it.

When are you going to realise RUSSELLS LETTINGS AGENCY, that you are a HUGE FAIL? You can't treat people like cunts and expect them to put up with it, because this thread is an example of what happens when you do.

Published by Boudicea Bambaataa at 9:02pm on Fri 9th July 2010.

I'd be interested to hear how they could explain the fact that they have such a lousy reputation when practically all the other lettings agents in Cambridge don't seem to upset anyone. Maybe there is something the unsatisfied customers have in common.

Published by splattergrabs at 9:12pm on Fri 9th July 2010.

So Russels haven't served a notice of repossession on a WAN member here and that it actually came from the owners. Is that so? She is in contact with the owners, perhaps you should inform her that the notice of repossession came from them. So she didn't continually email Russells about problems and get no reply. So she imagined all the problems with the house and the central heating system through to blocked gutters and no inventory provided. So she didn't have an argument with one of your staff which caused the notice of repossession in the first place this April due to the Russell employee not liking here complaining.

Well that's all right then, all imagined as with all the stuff on mumsnet and www.allagents.co.uk/russell-residential and the other experiences... mass hallucination.

so it's official, Russells are truly fine letting agents, you heard it here first.

Published by happyted at 9:48pm on Fri 9th July 2010.

It's a good job that's the case Ted, otherwise Russells might be open to some sort of legal case themselves. After all, you can't just go around calling people delusional nutters (which would seem to be the implication).

Published by splattergrabs at 10:12pm on Fri 9th July 2010.

I bet the Cambridge News are loving this thread :)

Published by Boudicea Bambaataa at 10:44pm on Fri 9th July 2010.

Hey Mr Russell - I have no particular axe to grind about your letting agency but I have met a number of people who have.

How things work is like this - if a business is conducted in such a way as to cause upset to people, those people will voice their complaints. If many of them do this, it's called 'getting a bad reputation'. Although it's perhaps a bit 'off-message' in this day and age, there are still many people who might interpret this as being the result of poor practice, rather than the whinging of ungrateful scum who should be grateful for the opportunity to line the pockets of the business in question. Now, the business can either take no notice, and carry on - or address the issues raised. That decision may depend on economic factors or possibly a desire to be seen as a 'nice' or 'good' company. Unconvincing responses on an internet messageboard will usually tend to prompt others to raise their own grievances.

Irritating though it probably is to some, (and I am not making any assumptions about the views of you or your colleagues) there are still people about who tend to see businesses primarily as money-making concerns, rather than as a manifestation of all that is good in society.

Published by Kuryakin at 11:40pm on Fri 9th July 2010.

Crikey, I thought the Junction Website got a bad deal on here.

Published by Doris (not active) at 12:54am on Sat 10th July 2010.

In respect of the entry relating to a room, this is clearly wrong as we do not rent rooms. Neither do we rent student accommodation. This entry is by the same person who claimed that we did not turn up to viewings.

You used to. It was a good few years ago. Plus you've never turned up for any viewing I've arranged with you except for the one with the council tax. There's no "claim" about it.

Published by Silent Rob at 8:26am on Sat 10th July 2010.

You seem to believe Doris that they don't deserve it.

Published by Boudicea Bambaataa at 8:31am on Sat 10th July 2010.

I have had only one dealing with Russells, this was for a viewing on a house earlier this year. Sounds like we had a lucky escape, but the way the guy turned up for the viewing late, stinking of fags and with a general couldn't-give-a-shit attitude put us off anyway. He didn't seem interested in selling the place to us and just seemed really unprofessional in general. Like someone had sent their mate along to do it.

On the plus side, at least they don't seem to charge as much as Tucker Gardner to do the cleaning at the end of the tenancy!

Published by razzleuk at 8:51am on Sat 10th July 2010.

With my contract up for renewal, this thread made me call my letting agents (not Russells) to see if there was a renewal fee.

'no, we aim to keep our custoners', came the response.

Then hysterical laughter when I told them what I used to have to pay.

I certainly hope I didn't give them any ideas.

Published by JazzRTC at 9:26am on Sat 10th July 2010.

I love the claim that their agents are NEVER late. Presumably they live outside the influence of all chaotic factors of the world in order to ensure this. Or else it's UTTER BULLSHIT.

Published by arthurCRS at 11:33am on Sat 10th July 2010.

I and other members of my family have dealt with Russells Lettings for many years and have never had any of the problems mentioned above, in fact they are superb obviously you can't please all of the people all of the time, no matter how hard you try, keep up the good work with us Russells !!

Published by gunnerboy (not active) at 12:47pm on Sat 10th July 2010.

I agree with gunnerboy, we have never had any issues with Russells, their service has always been excellent and we have been dealing with them as tenants for eight years in two seperate properties in Cambridge, also has anyone clocked how gorgous their lettings reception ladies are?

Published by gunnerboy (not active) at 12:55pm on Sat 10th July 2010.

You forgot to change accounts there, gunnerboy.

Published by DJ Ohmygod at 12:59pm on Sat 10th July 2010.

Rumbled !!! but all the frenzied negativity regarding a great agent was getting to me !!

Published by reddevil (not active) at 1:05pm on Sat 10th July 2010.

No I believe all the problems that people have said they've had. I'd certainly think twice before using them. The parallels with the junction website just made me laugh, is all.

Published by Doris (not active) at 1:10pm on Sat 10th July 2010.

As in, when WAN hates something, WAN *really* hates something.

Published by Doris (not active) at 1:11pm on Sat 10th July 2010.

Rumbled !!

Published by gunnerboy (not active) at 1:16pm on Sat 10th July 2010.

Haha, gunnerboy agrees with himself.

Published by daggg at 1:16pm on Sat 10th July 2010.

Classic.

Published by Rocket Dog at 1:17pm on Sat 10th July 2010.

OFFICIAL STATEMENT FROM WRONGFELLOW @ THE INTERTUBES

I note various posters' comments on this website with interest.

I further note that several of them are unfamiliar to me and have signed up in the last day or two purely to post on this thread in support of Russells.

Does this mean that Russells have decided to give up the kitten harming and spend their time posting on the Internet instead?

Can I sleep soundly at night, knowing that my kittens are safe?

Published by Wrongfellow at 1:25pm on Sat 10th July 2010.
This reply has been edited, last edit at 1:28pm on Sat 10th July 2010.

Gunnerboy forgot to log in as reddevil before having a conversation with himself ;-]

Published by daggg at 1:26pm on Sat 10th July 2010.

Just in case this gets deleted -

"I and other members of my family have dealt with Russells Lettings for many years and have never had any of the problems mentioned above, in fact they are superb obviously you can't please all of the people all of the time, no matter how hard you try, keep up the good work with us Russells !!

Published by gunnerboy at 12:47pm on Sat 10th July 2010.

I agree with gunnerboy, we have never had any issues with Russells, their service has always been excellent and we have been dealing with them as tenants for eight years in two seperate properties in Cambridge, also has anyone clocked how gorgous their lettings reception ladies are?

Published by gunnerboy at 12:55pm on Sat 10th July 2010.

You forgot to change accounts there, gunnerboy.

Published by DJ Ohmygod at 12:59pm on Sat 10th July 2010."

Published by splattergrabs at 1:36pm on Sat 10th July 2010.

this thread is pure class. I'm thoroughly enjoying the image of Russells squirming in their shitty pants :)

And I agree Doz, but I think the level hatred, as you put it, is in direct correlation with the responses given by the businesses singled-out.

Published by Boudicea Bambaataa at 1:50pm on Sat 10th July 2010.

Least their not Tesco ;-]

Published by daggg at 1:51pm on Sat 10th July 2010.

Fuck me. Can you imagine if a tesco's representative posted on here in their defence? there would be bloodshed.

Published by Boudicea Bambaataa at 2:02pm on Sat 10th July 2010.

So far we've had 3 1/2 people claiming to be Russells customers rush to their defence. One joined up, published one post and immediately deleted their account, the other two 1/2 proved themselves to be the same person. Frankly, if they have a long line of satisfied customers I'd expect better than a short line of fictional ones to have appeared by now.

Published by splattergrabs at 2:13pm on Sat 10th July 2010.

I think there are a lot of people here who are being terribly unfair. I'd just like to say the following:
- Russells have never taken a penny from me for any rented property I have lived in.
- My grandmother lived to be nearly 97 - surely if Russells were as bad as people say, they would have given her a fatal dose of pneumonia at the age of 53.
- Raoul Moat has never worked for Russells.

Perhaps those of you who are so quick to condemn would like to consider the above. And if you hate living in rented accommodation so much, the I suggest you get up off your sponging backsides an set up a lettings agency yourself, so you can make enough money to buy a house.

Published by Nik Ayruk at 6:38pm on Sat 10th July 2010.

Ha, oxymoron of the day! :D

Published by JazzRTC at 7:04pm on Sat 10th July 2010.
This reply has been edited, last edit at 7:05pm on Sat 10th July 2010.

I just like to say I gather Russells/moominmoo/gunnerboy/reddevil have come up with a solution to the oil spill in the gulf therefore saving BP and Obama and all the British pensioners whose pensions are linked to BP so they deserve a hearty cheer... oh and they have a meeting with the coalition government as they think they have a plan to combat the looming trillion deficit...

gosh! in fact golly gosh... I think that deserves the kettle being put on for a swift brew.

signed Major William Martin ... retired... Mrs.

(for film buffs)

Published by at 11:02am on Sun 11th July 2010.

ooh Russells you theiving scummy liars you, i hope you're enjoying that 225 you charged me knowing full well you were not going to be spending it on cleaning, how DO you sleep at night??

Published by hodgezappa at 3:53pm on Mon 12th July 2010.

I don't think they sleep. They actually vampires who suck the blood out of people and animals at night, then do the same, metaphorically, during the day.

Published by Boudicea Bambaataa at 3:55pm on Mon 12th July 2010.

Nik Ayruk: Thread winner.

Published by arthurCRS at 3:57pm on Mon 12th July 2010.

Are they the Jedward of the letting world ;-]
I min; 50 approx http://www.youtube.com/watch?v=C1UaQltveag

Published by daggg at 4:04pm on Mon 12th July 2010.

just a reminder for anyone looking to rent...

Published by hodgezappa at 9:51am on Fri 26th November 2010.

ha :)

Published by Boudicea Bambaataa at 9:56am on Fri 26th November 2010.

keep it up high in the searches... I expect some 'new' oh so happy WAN members joining and singing the praises of old Russells... and shades of UFO spotters out in a cabbage patch all with the same IP address as gunnerboy and moominmoo...

No... surely not... wonders never cease...

Published by happyted at 10:05am on Fri 26th November 2010.

""I and other members of my family have dealt with Russells Lettings for many years and have never had any of the problems mentioned above, in fact they are superb obviously you can't please all of the people all of the time, no matter how hard you try, keep up the good work with us Russells !!

Published by gunnerboy at 12:47pm on Sat 10th July 2010.

I agree with gunnerboy, we have never had any issues with Russells, their service has always been excellent and we have been dealing with them as tenants for eight years in two seperate properties in Cambridge, also has anyone clocked how gorgous their lettings reception ladies are?

Published by gunnerboy at 12:55pm on Sat 10th July 2010."

Overdose of lol

Published by ed____ at 11:58am on Fri 26th November 2010.

'Gorgous'? Their looks turn you to stone?

Published by bad-timing at 12:00pm on Fri 26th November 2010.

Thread synergy - gorgous is what gypsies call non-gypsies, isn't it? Confused.

That gunnerboy incident was truly splendid!

Published by Old Rocker at 12:05pm on Fri 26th November 2010.

"'Gorgous'? Their looks turn you to stone?

Published by bad-timing at 12:00pm on Fri 26th November 2010."

Are you snaking the piss?

Published by ed____ at 2:00pm on Fri 26th November 2010.

*stony faced* :-|

Published by bad-timing at 2:11pm on Fri 26th November 2010.

Im reawakening this thread, has anyone had a problem with them recently? Do they still charge renewal fees?

Published by JimJames at 3:16pm on Wed 2nd February 2011.

I have problems controlling my giggling every time I see that double post by Russells - I mean 'gunnerboy'! Just brilliant!

Published by Old Rocker at 3:18pm on Wed 2nd February 2011.

Ha! Do they still charge renewal fees?! :D Of course they do, was 75 last time for them to print and send a piece of paper to us doing so last time!

Published by BooBoo (not active) at 3:19pm on Wed 2nd February 2011.

They sound fucking awful. I mean really fucking bad. I'm not even using them but am thinking about avoiding it entirely.

And whats this about check out fees?

Oh! I liked the double post too. Excellent.

Published by JimJames at 3:22pm on Wed 2nd February 2011.

Do they still charge renewal fees?

What I want to know is, do they still harm kittens?

Published by Wrongfellow at 3:30pm on Wed 2nd February 2011.

EstateAgentDevoursCat

Not really. That was just my silly joke.

Published by Old Rocker at 3:34pm on Wed 2nd February 2011.

I bet you're just another sockpuppet of gunnerboy / moominmoo / reddevil / Russells, aren't you, you KITTEN HARMING APOLOGIST.

Published by Wrongfellow at 3:47pm on Wed 2nd February 2011.

I totally refurbish that aggravation Wrongfellow.

Published by Old Rocker at 3:53pm on Wed 2nd February 2011.

I'd take it as a condiment.

Published by splattergrabs at 3:57pm on Wed 2nd February 2011.

And YOU can keep your opiates to yourself.

Published by Old Rocker at 3:58pm on Wed 2nd February 2011.

come back gunnerboy!

Published by happyted at 4:45pm on Wed 2nd February 2011.

and dagggs been lurking again...

Published by happyted at 4:46pm on Wed 2nd February 2011.

Did you find some left over safety winks in the corner or summat?

Published by DeFrev at 4:53pm on Wed 2nd February 2011.

he's got a comment in this thread... clicked on his profile and swipe me with a safety wink... he was on a couple of days ago...

Published by happyted at 4:58pm on Wed 2nd February 2011.

Should we all PM the dagggmeister and humbly beg his swift return? j/k ;-]

Published by Old Rocker at 5:29pm on Wed 2nd February 2011.

>Should we all PM the dagggmeister and humbly beg his swift return? j/k ;-]

yes!

Published by Boudicea Bambaataa at 12:48am on Thu 3rd February 2011.

^ Done.

Published by Old Rocker at 8:59am on Thu 3rd February 2011.

he'll tell you to safety wink off ;-]

Published by happyted at 1:04pm on Thu 3rd February 2011.

I love the replies from Russell's staff - hilarious!

I discovered a few bad reviews of Russell's online before I started renting with them last September, and I wish I'd paid a bit more attention. I'm now 6 months into my contract and they've been absolutely terrible - a few examples follow. (Also, I am going through the official complaints procedure against a member of staff, not that I expect it to get anywhere as they're all as bad as each other!)

- they left us without central heating for week and a half during the snow etc last November. It was literally -3 degrees C inside the house at one point. We all ended up sleeping on friend's sofas; it was impossible to live in the house. This despite us calling and emailing our property manager at least once a day, usually more, during that time (the member of staff I'm complaining about - she doesn't give a shit about your welfare so long as she can screw you for every penny she can get...)

- when the heating was fixed (which took several visits after that first week and a half, as their heating engineer kept getting it wrong - I presume he worked for Russell's directly as he had their logo on his shirt) we soon discovered that it was STUCK ON. We couldn't turn it off. Given that we're out of the house all day this was a shocking waste of gas and money. So, we emailed and called Russell's several times, without reply. Eventually we were told 'You're not meant to be able to turn it off'. Err, what? Has anyone here ever had central heating that had no off switch? Didn't think so. They told us to control the heating using the knobs on the radiators. I turned several of them off completely. The radiators remained boiling hot - the knobs didn't work (HA, just like Russell's). We told them this, repeatedly, and it took THREE MONTHS for them to send someone out to fix the heating controller. During this time we had our heating on full whack, 24 hours a day, 7 days a week, which made the house unbearably hot at times, and who has to foot the gas bill?? Us!

- when we complained to the property manager about the massive delay in fixing the controller, she offloaded her job on to us. 'The heating engineer doesn't always get back to me,' she said. 'Here's his number, you call him.' What the fuck are these people paid to do all day?

I could go on - this is genuinely just the tip of the iceberg. I've never, ever encountered the degree of rudeness and unprofessionalism displayed by Russell's staff. Ah, I really could go on. But enough for now.

Except to say one thing, to Mr/Ms poster-from-Russell's- you accused someone of lying because they said you let them a student property. Russell's don't let student properties you say? Myself and my 3 housemates, your tenants, are all students...

Published by selena at 6:00pm on Sun 6th March 2011.

lest we forget....

Published by hodgezappa at 9:05am on Mon 11th April 2011.

^ Love that post by Serena! Splendid stuff.

Published by Old Rocker at 9:11am on Mon 11th April 2011.

Just read through this truly epic thread again. Brilliant.

Published by arthurCRS at 1:57pm on Sun 4th September 2011.

shoot-kitten

...

Published by Wrongfellow at 2:25pm on Sun 4th September 2011.

I think that's possibly my favourite ever post.

Published by SB___ at 5:32pm on Sun 4th September 2011.

Much as I’ve always found this WAN topic full of drama, magic and wonder (I’m easily entertained) I do find myself wondering if anyone who has had a bad experience, has complained to ARLA?

Russells appear to be full members (?)

https://www.arla.co.uk/letting-agent-directory/cambridge/Russells-8885...

From the website ARLA does seem to be a professional/trade body with at least some ‘teeth’ in terms of investigating complaints, sanctions et al (?)

http://www.arla.co.uk/complaints/

Has anyone had any experience complaining to ARLA? With Russells or even with another local agent?

If so how did it go?

I’ve got a couple of mates moving to Cambridge and the “protection” ARLA membership evidently offers seems to be pretty much the key factor for them either renting privately (direct with a landlord) or looking to use find a property with a registered agent.

Published by markcurtis at 11:03pm on Fri 9th September 2011.

Much as I’ve always found this WAN topic full of drama, magic and wonder (I’m easily entertained) I do find myself wondering if anyone who has had a bad experience, has complained to ARLA?

Russells appear to be full members (?)

https://www.arla.co.uk/letting-agent-directory/cambridge/Russells-8885...

From the website ARLA does seem to be a professional/trade body with at least some ‘teeth’ in terms of investigating complaints, sanctions et al (?)

http://www.arla.co.uk/complaints/

Has anyone had any experience complaining to ARLA? With Russells or even with another local agent?

If so how did it go?

I’ve got a couple of mates moving to Cambridge and the “protection” ARLA membership evidently offers seems to be pretty much the key factor for them either renting privately (direct with a landlord) or looking to use find a property with a registered agent.

Published by markcurtis at 11:03pm on Fri 9th September 2011.

Mark Curtis - I am going through all the official avenues of complaint now. It would be great if everyone on this thread did the same - they deserve to be bombarded with complaints, it might actually give them something to do. I've also written to BBC Watchdog, but I think they're more likely to consider featuring Russell's on the programme if several people complain. All you have to do is fill in a short form on the Watchdog website, it takes about 5 minutes. So I urge you all to do it, please! I've also been trying to get an article about my problems with them in the local press, but the journalists are being a bit crap at getting back to me.

To update on my previous post - I was forced to move out into temporary accommodation due to a flood in my bedroom and the living room beneath it caused by a pipe bursting in the attic. One of the directors (who has been mentioned in previous posts) promised me that I could claim all the costs incurred back from the landlord's insurance company... (this amounts to £600 in rent paid to Russell's for a time when I couldn't actually live in the property, about £650 paid for a temporary room, and £70 in extra commuting costs as I couldn't find a temporary place close to work).

Needless to say, I have not received a penny and Russell's are blaming this on the landlord's insurance company's refusal to pay out. Absolute wankers.

Our property manager went into my bedroom 5 days after the flood started, WITHOUT contacting me or any of my housemates - a blatant breach of contract - because she wanted to pull the carpet up with a contractor. As they hadn't informed me all my stuff was still in the room, albeit piled around the edges to keep it away from the water. She TRASHED my belongings - everything was chucked on a big pile on top of my bed (which had been badly water-damaged already). Photo frames, my jewelry, DVDs, desk chair, everything was thrown on there. Several things, such as glass picture-frames and candle-holders were broken. I'm yet to receive any reply at all, let alone a satisfactory one, to my complaints about this...

These people intimidate, frighten and bully tenants into handing over money that they do not deserve... lets not let them continue to get away with it. Posting messages here is not enough - take proper action everyone!

Published by selena at 1:05pm on Fri 16th September 2011.

A Facebook group to join... 'Russell's Lettings should be renamed Rubbish Lettings'

http://www.facebook.com/group.php?gid=4922584885

Published by selena at 1:08pm on Fri 16th September 2011.
This reply has been edited, last edit at 1:09pm on Fri 16th September 2011.

joined! These people should be prosecuted!

Published by hodgezappa at 1:18pm on Fri 16th September 2011.

All outstanding matters and issues have been resolved to my satisfaction.

Published by jennie2007 (not active) at 11:51am on Thu 6th October 2011.

Huzzah! Another happy customer!

Published by Old Rocker at 12:04pm on Thu 6th October 2011.

you had matters and issues with them too huh? those thieving scumbags

Published by hodgezappa at 12:14pm on Thu 6th October 2011.

I imagine someone typing with a gun pressed against their back.

Published by Rocket Dog at 12:18pm on Thu 6th October 2011.

...or against thier kitten.

Published by the hooded claw at 12:19pm on Thu 6th October 2011.

When i've moved out of my current place and tied up details with them i'll post details about my problems with them.

Published by SB___ at 12:26pm on Thu 6th October 2011.

so, jennie2007 is a member of staff, right?

Published by Boudicea Bambaataa at 3:11pm on Thu 6th October 2011.

ah no. jennie, can you please elaborate. we need details dahling, details!

Published by Boudicea Bambaataa at 3:12pm on Thu 6th October 2011.

Would assume so. Why would anyone write in that style?

Published by SB___ at 3:12pm on Thu 6th October 2011.

she's posted further up. it doesn't look like it.

Published by Boudicea Bambaataa at 3:15pm on Thu 6th October 2011.

Ah right yeah. Makes you wonder if Russells in someway made it clear that legal action would occur...

Published by SB___ at 4:31pm on Thu 6th October 2011.

and here it is

Published by hodgezappa at 11:04am on Tue 29th April 2014.

download

I like Jack Russells, does that help?

Published by Grape Face at 12:41pm on Tue 29th April 2014.

According to the website that was linked to earlier in the thread, Russells are currently ranked "10616 out of 12516 in the UK".

I wonder what the firm ranked 12516 out of 12516 is like?

Published by sam i at 12:02pm on Wed 30th April 2014.

Согласен, но частично[url=http://detivsporte.ru/karta-sajta].[/url]

Published by AlexeyGes at 10:58am on Wed 9th December 2015.

Boris is back

Published by foolscap (not active) at 12:00pm on Wed 9th December 2015.

бабуины задницу

Published by Priority 23 at 1:36pm on Wed 9th December 2015.

Deleted Post

Published by Anciclog (not active) at 8:46pm on Wed 23rd August 2017.

Always great to be reminded of this glorious thread.

Published by Silent Rob at 5:34am on Thu 24th August 2017.
This reply has been edited, last edit at 5:35am on Thu 24th August 2017.

Russells! What a bunch of thieving scumbags!!

Published by hodgezappa at 2:56pm on Tue 3rd October 2017.

LOL

Published by B-bam at 6:09pm on Tue 3rd October 2017.

If you Google Russell's residential" then this thread still appears on the front page (albeit at the bottom now).

Published by Silent Rob at 6:15am on Sun 15th October 2017.

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